Overall we had a very positive experience. The salesman Nick did a good job and we got to talk with the owner the same day we signed up. The install team was courteous and efficient, and our new sliding glass doors and picture windows look great. My one concern was that communication between the time we signed up and the county permit was submitted was non-existent, despite my efforts to find out when we could expect installation. I eventually spoke with the owner about my concerns, and communications greatly improved after that. I'm told the company did restructuring to address being more responsive with customer communications. Overall, I recommend Storm Tight windows, and we plan on finishing the remaining windows and doors by hiring this company again.